Captain Spins casino review – should I give this NZ casino a go?
Captain Spins is a well-established name in the world of online casinos, and it continues to grab the attention of Kiwi players. One of the first things that stood out to me was its modern design, which puts user experience front and center with clear sections and easily accessible categories.
The casino is operated by Two Shepherds Limited, a company that also runs other popular NZ online casinos including CasiGo. From licensing and player support to promotions, everything seems to be designed with the player’s experience in mind.
If you sign up at Captain Spins today, you can claim a generous welcome package. It includes four separate 100% deposit bonuses of up to $300 each, along with bonus spins.
Continue reading our Captain Spins review to learn everything about what sets this casino apart from the competition!
Captain Spins track record – what do players think of the platform?
Its modern look and generous welcome bonus draw in a lot of NZ players. But when it comes to playing online, I know there are other things that matter just as much, if not more. And at the top of that list is security. After all, your personal and financial information should be locked down tight.
Captain Spins evaluation – mixed opinions
Looking at Captain Spins’ Trustpilot page, it’s clear the casino’s reputation isn’t the best. With a rating of 2.5 out of 5 based on 71 reviews, opinions among players are pretty divided.
On the positive side, some players praise the variety of games, the bonuses, and the user-friendly interface. There are also mentions of great experiences with pokies and ongoing promotions that keep players coming back.
On the flip side, negative feedback mostly focuses on slow withdrawal processing times. Many players report waiting several days to receive their winnings, even after submitting all required documents. There are also complaints about restrictive bonus rules, like low withdrawal limits and very high wagering requirements.
While some users share good experiences, the number of complaints about pending withdrawals and account verification issues raises concerns about the platform’s efficiency and transparency. Because of this, I recommend reading the bonus terms carefully before you start playing. It’s also important to have all your documentation ready before you play at Captain Spins.
Captain Spins licensing – operation regulated by trusted authorities
Captain Spins holds excellent licenses recognized internationally. This is a big plus when it comes to security and reliability. Operated by Two Shepherds Limited, a company registered in Malta, Captain Spins is licensed by the Malta Gaming Authority (MGA) under the number MGA/B2C/991/2023, and it is also regulated by the United Kingdom’s Gambling Commission. These two licenses rank among the most respected worldwide.
In addition, Captain Spins carries the eCOGRA certification. This independent organization evaluates fair gaming practices and the games offered to players. So, you can play with peace of mind, knowing that the casino’s games are fair, safe, and impartial, since all of them use RNGs.
Best practices for a safe gaming experience
With two great licenses, the casino operates under strict player protection rules. On top of that, the eCOGRA certification further boosts the platform’s trustworthiness. Still, I have a few extra recommendations to help you play with even more peace of mind and security.
- Always read the casino’s terms and conditions carefully, especially regarding minimum bonus requirements.
- Only play at casinos with internationally recognized licenses.
- Pay close attention to all the rules and restrictions around withdrawals at Captain Spins, since this has caught some players off guard.
By combining these practices with the solid security guaranteed by Captain Spins’ licenses, you can enjoy your gaming knowing your data and information are safe.
Overall verdict – how trustworthy is Captain Spins?
When it comes to security, Captain Spins proves to be a very reliable site. With a strong license from the Malta Gaming Authority, the site follows all the best practices in the industry. The biggest issue, as many users have pointed out, is occasional delays in player payouts, which I’ll address in more detail later.
Things we like about Captain Spins
- Its interface is simple and intuitive, making it easy to navigate through all sections of the platform.
- The site offers all the games you expect from a good online casino, including live titles, table games, and jackpots.
- Its games, certified by eCOGRA, use RNG systems, ensuring the randomness of results.
Things we do not like about Captain Spins
- The withdrawal process can take longer than the casino states.
- There are several negative user reviews, complaints about delayed payouts, and lag issues with games from specific providers.
Our recommendation regarding Captain Spins
In terms of security, Captain Spins is a top-tier platform. With strong gaming licenses and RNG verification agencies, you can play knowing the game results are fair. However, the casino often falls short when it comes to paying out players. So, if fast and efficient payments are important to you, I’d recommend checking out other casinos on our platform.
An interesting games lobby
As I mentioned earlier, one of the strong points of Captain Spins is its intuitive design. From the dropdown menu on the left-hand side, you can access the Games Lobby, where you’ll find all the main game categories available on the site. The “New Games” section highlights the latest releases, and, as expected, it’s packed with brand-new pokies that are updated on a weekly basis.
The table games section is interesting, though I personally found it a bit limited. Many players enjoy exploring different variations of Poker and Blackjack, but the site only offers a handful of options. On the other hand, the Live Casino section is much more complete. It features dozens of games from top providers, ranging from card games to over-the-top Game Shows.
You’ll also find plenty of Jackpot games, Drops & Wins, and instant win titles, perfect for anyone who enjoys faster-paced gameplay.
Captain Spins welcome bonus New Zealand – up to $1,200 bonus and 260 free spins
If you decide to create an account at Captain Spins, you can take advantage of a great welcome offer. In short, the casino gives a 100% bonus on your first four deposits, up to $300 each. On top of that, each deposit comes with an increasing number of free spins, starting at 50 free spins and going up to 80 free spins.
The welcome package covers the first four deposits, with the following benefits:
- 1st Deposit: 100% bonus up to $300 + 50 bonus spins
- 2nd Deposit: 100% bonus up to $300 + 60 bonus spins
- 3rd Deposit: 100% bonus up to $300 + 70 bonus spins
- 4th Deposit: 100% bonus up to $300 + 80 bonus spins
The main rules for this package include a 35x wagering requirement, which, although a bit high, is pretty standard for the market. It’s also worth mentioning that the free spins can only be used on Book of Dead. While this is somewhat restrictive, it remains one of the most popular pokies worldwide.
Key bonus terms and conditions
- This package is available only to new players from New Zealand.
- A minimum deposit of $10 is required to activate the bonuses.
- Bonus spins are valid only on the Book of Dead game, with a fixed cost of $0.10 per spin.
- Winnings from bonus spins are capped at the number of spins received (e.g., 50 spins = up to $50 in winnings).
- Bonus amounts (bonus + deposit) must be wagered 35 times before withdrawal.
- The wagering requirements must be met within 30 days after receiving the bonus.
- Bonus spins must be used within 10 days. Unused or unplayed bonuses within this period will be removed.
- Deposits made via Skrill or Neteller are not eligible for the bonus.
- Not all games contribute equally to meeting the wagering requirements.
- This offer cannot be combined with other active promotions.
Are the welcome package terms fair?
Some of the terms in Captain Spins’ welcome offer are fair and in line with industry standards:
- Minimum deposit ($10) – Fair. While some casinos require higher amounts, I believe $10 is an accessible entry point.
- Bonus amount – With a total offer that can reach $1,200 plus 260 free spins, I think it’s more than enough. Plus, since it’s spread across four deposits, it extends your playtime.
But a few points could be more player-friendly
- Wagering requirement (35x bonus + deposit) – Could be better. Although this is standard at most online casinos, meeting these requirements within the time limit can be quite challenging.
- Bonus validity (30 days) and free spins validity (10 days) – Average. Again, this matches the market average but requires players to stay active to avoid losing their bonus.
- Exclusion of deposits made via Skrill and Neteller – Not great. Many players use these e-wallets, so this limits bonus accessibility.
- Game contribution to rollover – Limited. Not all games contribute equally toward meeting wagering requirements.
Other promotions at Captain Spins NZ – every day a new daily deal!
In addition to the main welcome bonus, Captain Spins has a pretty interesting bonus structure. There’s a different promotion for each day of the week, and I’ve broken them down below with a quick look at their value for players.
Monday Care
Monday’s bonus is often one of the most appealing, as the casino tries to re-engage players after the weekend. With Monday Care, if you deposit $20, you’ll get 50 bonus spins on Gold Blitz, a fun pokie from Fortune Factory Studios. These spins are valid for 10 days, giving you plenty of time to enjoy them at your own pace.
Tuesday Spin Up
Tuesday’s promotion is a bit different. For this bonus, you get one spin for every 1 Dollar you deposit, starting from $20. The featured game is Agent Jane Blonde Returns. Honestly, it’s not the most generous offer, but if you were already planning to deposit, Tuesday might be a good time to do it.
New Tech Wednesday
On Wednesdays, there’s no specific bonus, but the casino launches exclusive new games. It’s a nice way to keep players engaged with fresh content.
Thursday Mission Rewards
Things start to get a bit more interesting on Thursday. Captain Spins offers a 10% cashback bonus on your net losses, up to a maximum of $100. What I like about this promotion is that, unlike at some other casinos, you can choose to withdraw your cashback instead of being forced to play it through.
Friday Reload
This is a 10% match bonus on your deposit, with a minimum qualifying deposit of $20. It’s a nice idea, though I think the bonus would be more attractive if the percentage were higher, something in the 20–30% range.
Saturday Double Deal
The weekend starts on a high note with Saturday’s offer: a 20% bonus up to $50, plus 10 spins on Amazing Link Zeus. As usual, the minimum deposit to qualify is $20.
Sunday Spins Spotlight
Last but not least, Sunday’s promotion gives you up to 100 spins on one of the most popular pokies of all time: Gates of Olympus. The bonus is simple: you receive one spin for every euro you deposit.
My take on these bonuses
Honestly, none of these offers are game-changers in terms of value. Still, it’s great to know that no matter which day you decide to deposit, you’ll get a little something extra from the casino. Each bonus has its own terms and conditions, which are available on the casino’s website. Be sure to read them carefully, as each one has its own unique rules.
Banking – good deposit and withdrawal options
Captain Spins offers a solid variety of payment methods, with a strong focus on transaction security. With trusted options like e-wallets and traditional cards, the site makes sure you can move your funds easily and safely.
With only a $10 minimum deposit limit Captain Spins can be considered a low deposit casino.
General rules
- Minimum deposit: $10
- Minimum withdrawal: $10
- Accepted currencies: NZD, Euros and Pounds
- Fees: No extra fees charged by the casino
- Security: All transactions are protected by advanced encryption
Available deposit methods
- Visa
- Mastercard
- PayPal
- Neteller
- Skrill
- Apple Pay
- Bank Transfer
- PaysafeCard
- CashtoCode
- Neosurf
- Interact
- Sofort
- Giropay
- Trustly
Available withdrawal methods
- Visa
- Mastercard
- PayPal
- Skrill
- Neteller
- Bank Transfer
- Bank Wire
It’s important to remember that some methods, like PaysafeCard and Apple Pay, are only available for deposits, not withdrawals. It is common due to how these services work.
Overall, Captain Spins offers a solid and efficient payment setup. However, as mentioned earlier, withdrawals can take longer than expected, as noted by feedback from former players.
Customer support – assistance available 24/7
At Captain Spins, support is available around the clock. To get your questions answered quickly, I recommend using the live chat feature. This way, you can connect with a support agent within minutes to resolve your issues.
If you prefer, you can also send an email to support@captainspins.com, which is ideal for matters that require more explanation, like account verification or withdrawal problems.
Additionally, the site has a solid FAQ section with clear answers about payments, bonuses, and other common topics.
Commitment to responsible gaming
Playing at an online casino should be a fun and lighthearted experience. Even though the games offer real cash prizes, I don’t recommend playing with the sole intention of boosting your balance. That’s why one thing that really stood out to me was Captain Spins’ commitment to responsible gaming. At the bottom of any page on the site, you can access their responsible gaming policy and explore several helpful tools offered by the casino.
One feature I found particularly useful is the ability to set deposit limits on your account. It’s a good idea to activate these limits right after signing up. This way, your account will have a predefined cap on how much you can deposit weekly or monthly. It’s a great way to avoid spending more than you’re comfortable with on online gaming.
If you ever feel like you’re playing or betting more than you should, the site also gives you the option to take a time-out. In short, Captain Spins allows you to “pause” your account for a set period. There’s also a self-exclusion option available, which can be especially helpful if you feel like it’s time to take a longer break from gambling.
Considerations before creating an account
Like any online platform, Captain Spins has its strengths and weaknesses. So, I’d like to highlight some key information you should keep in mind before signing up.
- The casino’s welcome package is quite generous but comes with several rules. Be sure to read the promotion’s terms and conditions carefully.
- The bonus wagering requirements are 35 times the amount wagered, and the free spins are only valid on Book of Dead.
- Although the banking section is comprehensive, there are user complaints about the speed of payouts. If you prefer quick withdrawals, you might want to explore other platforms.
Captain Spins Casino NZ – overall pros and cons
While writing this review, I found quite a few pros and cons, which I’ve listed below.
Is it worth playing at Captain Spins?
Captain Spins comes across as a well-organized platform, offering a comprehensive welcome bonus and a wide game selection that caters to all types of players.
The casino’s strong licenses show they’re committed to maintaining the highest industry standards. Plus, when I reached out to customer support, I was connected to a real person within minutes.
However, delayed payments to players seriously hurt the casino’s reputation. It doesn’t matter if it’s the best casino in the world if, at the most important moment, the site delays your payouts or sets impossible requirements. If fast payments are important to you, I recommend checking out our other reviews to find a casino that suits you better.
FAQ
Latest articles
Best Kiwi Casinos
