CasiGO casino review – what do players think about this casino?
CasiGO Casino, Jonny Jackpot, Captain Spins, Vegas Lounge, and Jackpot Lounge all have something in common that makes them stand out: they are operated by Two Shepherds Limited. This might be news to some, but Two Shepherds is a promising casino operator licensed under MGA/B2C/991/2023, issued by the Malta Gaming Authority.
With a diverse portfolio and a strong focus on modern features across all its platforms, the company continues to carve out its space in the iGaming market. But is that enough to deliver a great experience to the end user? That’s what becomes clear through various player reviews of CasiGO Casino, along with this in-depth evaluation.
CasiGO Casino track record – what do players say about this casino in general?
On one side of the internet, there are players who speak very positively about CasiGO Casino overall. They praise the modern design of the site, the wide selection of games, and how easy it is to find them within the well-organized platform.
On the other side, with nearly the same proportion, some players report less pleasant experiences. The main complaints involve difficulties with withdrawals and the inefficiency of customer support.
These contrasting opinions have resulted in an average rating of 2.5 out of 5 on Trustpilot, where the casino has received most of its reviews, with a total of 44. Below are some of the key feedback points.
Though there are a lot of negative reactions I would like to add that people often only respond on Trustpilot when they are not happy. Due to this casinos scores are often quite negative. If you’re considering trying Casigo, simply be cautious. First try the casino with some smaller deposits, and see how the withdrawal process goes for you. If all goes as planned, ride on! If not, then you might want to go out on the hunt for an alternative casino.
What are our recommendations?
Many players skip reading the terms and conditions of betting sites and end up overlooking the fact that winnings obtained through welcome bonuses must be wagered a certain number of times before they become eligible for withdrawal. This is a standard practice across almost all betting platforms. However, because they are unaware of this, some players blame the platforms without following the correct procedure.
While we cannot say that all negative reviews about withdrawals are due to this reason, it is likely the cause in some cases. Therefore, our main recommendation is to always read the terms and conditions carefully to avoid unpleasant surprises. By doing so, the chances of things going wrong tend to be much lower when playing on a reputable betting site.
CasiGo welcome bonus New Zealand – up $1100 and 375 free spins
Your experience at CasiGO Casino starts off at full speed. Right after your first deposit, you’re rewarded with a generous welcome bonus and the rewards keep coming on your next three deposits.
- 1st deposit: 200% bonus up to $200: With this initial bonus, you have the chance to collect 200% up to $200 on your first deposit, plus 100 free spins on Book of Dead.
- 2nd deposit: 50% bonus up to $200: Available on your second deposit, this bonus allows you to claim 50% up to $200, along with 50 free spins on Book of Dead.
- 3rd deposit: 75% bonus up to $200: On your third deposit, you can boost your deposit by 75% up to $200, and receive 75 free spins on Book of Dead.
- 4th deposit: 125% bonus up to $500: To top it all off, you can claim 125% up to $500, along with a whopping 150 free spins on Book of Dead.
All in all Kiwis can enjoy up to $1100 bonus and 375 at CasiGo. This is a very generous offer which should be plenty of reason to give this casino a go!
Below you will find the most significant bonus terms and conditions for this welcome offer. On the CasiGo website you will be able to find the full terms and conditions.
Terms and conditions of the Casigo welcome bonus package
- Minimum wagering requirement: 35x;
- Minimum deposit: $10;
- Bonus expires after 30 days;
- Free spins expire after 10 days;
- Skrill and Neteller are not eligible for claiming the offer.
Are the welcome package terms fair?
The first thing to pay attention to when reviewing bonus terms and conditions is the wagering requirement. In other words, how many times you’ll need to bet the bonus winnings before they are converted into real money and become eligible for withdrawal.
CasiGO doesn’t exactly make it easy for players with a 35x wagering requirement. However, it’s also fair to say that this isn’t far off from what most online casinos typically offer. So while it’s not exactly a generous condition, it’s also not unusually strict. It ends up being more of a neutral point than anything clearly positive or negative.
On the other hand, something that definitely deserves a highlight is the minimum amount required to claim the bonus. In this case, only $10 is needed for each of the four bonus stages. This is a strong positive, especially considering that not all casinos make their welcome offers accessible with such a low deposit. It’s a detail that can make a real difference for players who are starting with a smaller budget.
”I was pleasantly surprised with the casino. The signup was very straight forward and the welcome bonus that was offered on my first deposit was great. The bonus requirement was a bit high but it is about the same as any other casino I have played on. I personally like to use bonuses and I think CasiGo has a great selection of bonuses to use, there is almost something every day that is fun to use. The customer support was nice, I got service in my own language and they were quick to respond. Overall I had a great time here and I will play here again.”
Tommy Storbacka, CasiGo player
Guide – how to open an account at CasiGO
When you visit CasiGO.com homepage, you will be presented with a really simple login. The registration process is as quick and simple as following these steps;
- Navigate to Casino Casino.
- Click the “Join Now” button.
- Follow the first step of the process which is inputting your name, gender, date of birth and country.
- Follow the second step of the process which is inputting e-mail, phone number, address and postcode.
- Follow the third and final step which is adding your username, password and currency.
- You will then need to go to the email you provided as part of this three step process and verify your account.
- You can then visit the cashier and make your deposit of $10 or more start playing.
Make sure you are signed up to receive offers via email and SMS from CasiGO as the team will send you communications with regular bonuses. You can do this in the My Account Section of the CasiGO logged in lobby. If you are not opted into communications you will not get regular bonuses.
CasiGO Casino daily bonuses – more interesting promotions every day!
Looking to build a closer connection with its players, CasiGO Casino created a daily promotions program where players are rewarded every single day of the week. Curious how it works? Check it out below.
- Moolah Mondays: Mondays get a lot more exciting at CasiGO Casino. By depositing $20, players receive 20 free spins on Amazon Kingdom.
- Treasure Tuesdays: Collect up to 100 free spins every Tuesday to play on selected pokies chosen by CasiGO. The number of spins matches exactly the amount deposited.
- Walkout Wednesdays: Wednesdays give players the chance to try some upcoming releases at CasiGO, provided they made any deposit within the previous 48 hours.
- Getback Thursdays: If luck isn’t on your side on Thursday, no worries. CasiGO offers 10% cashback up to $100.
- Fiesta Fridays: Kick off the weekend in style with a 10% bonus on your first deposit every Friday, up to $100.
- Slick Saturdays: Saturdays get even more fun with a 20% bonus up to $50, plus 10 free spins on Pile ‘Em Up.
- Spin Up Sundays: On Sundays, players have another chance to collect up to 100 free spins. The number of spins depends on the deposit amount, one free spin for every $1 deposited.
Our take on CasiGO’s daily bonuses
There is really no reason to complain about the daily bonuses offered by CasiGO. Kiwi players are rewarded simply for making deposits on the platform, something many would do anyway just to enjoy the casino experience without any guaranteed return. In this case, the bonus is a nice extra, a motivational element added to what would otherwise be just another routine deposit.
While it’s true that none of the offers are massive or extraordinary, they are still consistent incentives that can keep players engaged and add some excitement to their sessions. The idea of receiving something back just for playing is always appreciated. That said, every bonus does come with its own terms and conditions, and it’s important to check the details carefully before claiming any of them. Knowing exactly what is required can make all the difference in how the bonus is used and how much it benefits the player in the end.
”My Best casino so far
Dereshen Govender, CasiGo player since 2021
I’ve been playing here for a month already. Wow, the bonuses keep rolling in daily and they have the biggest selection of games.
Very happy gamer here!”
CasiGO Casino loyalty program – get rewarded for staying loyal!
Even if CasiGO didn’t offer any other promotions, it would already stand out in this area thanks to the variety and frequency of its daily offers. However, as if that wasn’t enough, the casino takes things a step further with its Loyalty Program. The more you play, the more you earn through consistent gameplay. Loyalty points are accumulated automatically with every bet you place, and these points can be exchanged for a range of rewards.
These include monthly cash bonuses, cashback offers, and other special benefits aimed at rewarding regular players. The program is structured in levels, so the more active you are, the more perks you unlock as you progress. This gives players extra motivation to keep playing while enjoying steady and meaningful rewards along the way.
| Level | Points | Cash Bonus |
| Green | 0 – 2,149 | None |
| Blue | 2,250 – 14,499 | $10 |
| Orange | 15,000 – 74,999 | $25 |
| Red | 75,000 – 149,999 | $50 |
| Purple | +150,000 | $100 |
CasiGO Casino game portfolio – over 2000 unique titles
There are around 2,000 games currently available at CasiGO. While this number may not be as extensive as some larger casinos, it is more than enough to ensure an exciting experience without any chance of boredom. It’s also important to consider that CasiGO is a relatively new casino in the market, so this number continues to grow steadily.
The fact is that among these thousands of games, there are about seventy different providers, which clearly reflects the quality on offer. After all, the lineup includes well-known names like Pragmatic Play, Play’n GO, Evolution Gaming, and Wazdan. They are all highly respected in the iGaming industry.
| Section | Number of games | Providers |
| All Games | +2,000 | Play’n GO, Evolution, Wazdan… |
| Popular Games | +30 | Red Tiger, NetEnt, Playson… |
| New Games | +30 | Hacksaw, Spin Play, Push Gaming… |
| Live Casino | +60 | Evolution, Pragmatic, Switch… |
| Jackpot Games | +10 | Microgaming, Triple Edge, All 141… |
| Pokies | +1,600 | BGaming, Inspired, Oros… |
| Drops & Wins | +20 | Crazy Tooth, Aurun Signature, Area Vegas… |
| Megaways, Blackjack and Roulette | +60 | Pragmatic, Microgaming, Games Global… |
| Free Play | +90 | Play’n Go, Gameburger, Just For The Win… |
Payments at CasiGO NZ – Multiple secure options available in New Zealand
Good news for making deposits at CasiGO Casino: the platform allows low deposits of just $10. In fact, this is also the minimum amount required to claim the welcome bonuses.
Another major highlight is the wide range of payment methods available and the speed at which transactions are processed. In most cases, deposits are completed instantly, allowing players to start playing just seconds later.
| Payment Method | Minimum Deposit | Maximum Deposit | Processing time |
| Visa | $10 | Variable | Instant |
| Mastercard | $10 | Variable | Instant |
| Trustly | $10 | Variable | Instant |
| Rapid | $10 | Variable | Instant |
| Skrill | $10 | Variable | Instant |
| Neteller | $10 | Variable | Instant |
| PayPal | $10 | Variable | Instant |
| ecoPayz | $10 | Variable | Instant |
| PaySafeCard | $10 | Variable | Instant |
| Neosurf | $10 | Variable | Instant |
| Interac | $10 | Variable | Instant |
| Bank Transfer | $10 | Variable | Instant |
If there are many positives when it comes to deposits at CasiGO Casino, the same can be said about withdrawals. One of the main advantages is that the minimum amount required is also just $10. This means players can try out the casino and, if they’re not satisfied, withdraw their winnings without having to struggle to meet a high minimum amount.
| Payment Method | Minimum Withdrawal | Maximum Withdrawal | Processing time |
| Visa | $10 | $5,000 | 24h – 72h |
| Mastercard | $10 | $5,000 | 24h – 72h |
| Trustly | $10 | $5,000 | 48h – 72h |
| Rapid | $10 | $5,000 | 48h – 72h |
| Skrill | $10 | $5,000 | 24h – 48h |
| Neteller | $10 | $5,000 | 24h – 48h |
| PayPal | $10 | $5,000 | 24h – 48h |
| ecoPayz | $10 | $5,000 | 24h – 48h |
| Interac | $10 | $5,000 | 24h – 48h |
High level of security at CasiGO Casino
As mentioned earlier, CasiGO Casino is operated by Two Shepherds Limited, a company licensed under MGA/B2C/991/2023 by the Malta Gaming Authority. This license authorizes the company to offer gambling services to the public. Therefore, when playing at CasiGO Casino, players are on a regulated and trustworthy platform.
In addition, the entire website uses 128-bit SSL encryption. Simply put, this means there is no need to worry about the security of personal information. This technology effectively eliminates almost any chance of data being exposed.
Moreover, CasiGO Casino is certified by eCOGRA (eCommerce Online Gaming Regulation and Assurance), an organization that, since 2003, has aimed to ensure fair gaming policies in various ways. One of the main ones is the verification of the use of RNG (Random Number Generator).
Customer support at CasiGO Casino
Having a quality customer support service is another important indicator of security. Since this is something we take very seriously, we decided to test CasiGO Casino’s live chat ourselves.
As we didn’t have any real issues to resolve, we asked simple questions and noticed several positive points. First, the response time was under three minutes from the moment we reached out, showing a high level of efficiency.
Another highlight was that the agent answered our questions clearly and quickly. Therefore, we can say that our experience was a positive one.
It is also possible to contact support via email at support@casigo.com. However, this method obviously does not offer the same speed as the 24/7 live chat.
Responsible gaming measures
There are several simple habits everyone should maintain to ensure a long and healthy gambling experience. These include never betting amounts you cannot afford to lose, avoiding chasing losses, and not gambling every day.
It is natural for some players to struggle with these three principles. With this in mind, CasiGO offers various responsible gaming tools. These include deposit limits, loss limits, and cooling-off periods. To activate these and other features, players simply need to visit the “Responsible Gaming” section and select their preferred option.
Responsible gambling practices
- Set a budget specifically for gambling: While the experience can be fun and even profitable at times, it’s absolutely essential that you never spend more than you can afford to lose. Make sure to create a clear gambling budget and stick to it at all times. Protecting your financial well-being should always come first.
- Avoid betting every single day: There are two strong reasons to avoid gambling on a daily basis. First, making it a daily habit can lead to unhealthy patterns or even addiction, which is something you definitely want to avoid. Second, over time, the excitement of gambling tends to fade if it becomes too frequent. So it’s best to give yourself some space and enjoy the moments when you do decide to play.
- Take regular self-assessment tests: Even if everything seems fine, it’s a smart idea to check in on your behavior every now and then. Taking quick self-assessment quizzes can help you stay in control and prevent potential issues down the road. CasiGO provides access to several organizations that offer these tools, and they can be very useful in keeping your gambling habits in check.
What do we think about CasiGO Casino?
Is it worth creating an account at this betting site? After hearing feedback from various players, it’s time to share our own opinion about CasiGO. Our first impressions were quite positive and this is likely to be the case for many others as well. After all, it is a well-designed platform that naturally appeals to the eye.
We also want to highlight the game categories and how well organized they are. However, we did notice that some games appeared in sections that didn’t quite match. While we appreciate the strong security measures, we remain cautious due to complaints about difficulties when making withdrawals.
Our recommendation is to start your journey with small amounts of money. If you don’t encounter any issues when withdrawing funds, you are likely dealing with a great betting site.
Things we like about CasiGO Casino
- One of the biggest positives about CasiGO Casino is that it holds certification from eCOGRA, a highly respected authority that ensures fair gaming standards across the industry. This is incredibly reassuring for players who are serious about enjoying a safe and truly fair gaming experience.
- Another strong point noticed during the review was the quality of the live chat support. The 24/7 service was tested and the team was quick to respond, with a real, knowledgeable agent who answered all questions clearly and efficiently.
- CasiGO also stands out thanks to the modern feel of its platform. The entire website is not only visually appealing but also very well organized, offering a user-friendly layout that feels both innovative and comfortable to navigate.
Things we don’t like about CasiGO Casino
- For those who enjoy sports betting as part of their gaming experience, the lack of a sportsbook is definitely something that feels missing. While this might not affect every player, sports fans may feel limited by its absence, even though the selection of casino games makes up for it in terms of variety.
- Another point that came up during testing was the absence of a dedicated mobile app. In today’s competitive market, having an app can set a casino apart and improve the user experience. Still, it is worth noting that CasiGO performs very well on mobile browsers, offering fast and smooth gameplay even without an app.
Final conclusion: Is CasiGO casino worth it?
CasiGO Casino presents a mixed but intriguing picture. On one hand, the platform impresses with a generous welcome package, daily promotions, a sleek and mobile-friendly interface, and licensing from respected authorities like the Malta Gaming Authority and eCOGRA. It offers a wide game selection and fast deposits, which makes it appealing to both casual and more serious players.
However, the player feedback tells a more cautionary tale. Numerous complaints about slow withdrawals, inconsistent customer support, and verification delays raise red flags, especially for players who value smooth cashouts and transparent communication. While some of these issues may stem from a lack of understanding of bonus terms, the volume and consistency of negative reviews can’t be ignored.
Our advice: if you’re curious about CasiGO, start with small deposits and test the withdrawal process before committing more. The platform has potential, but until it proves reliable in practice, it’s best approached with caution.
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